Guarantees
All Orthotic shell materials are guaranteed against breakage for a period of 3 years. Top coverings, posts, and accommodations are subject to warranty for 3 months of normal wear.
Outgrowth Program
The Atlas Outgrowth Program is available to customers aged 13 and under and is valid for up to 12 months from the purchase date. Under this program, a new device can be purchased at a 25% discount off the original cost. To claim a new device, a new cast must be submitted.
Footwear Returns / Exchange
All footwear waiting for the cast will be returned to stock after 45 days.
All footwear is eligible for return or exchange for a period of 90 days from the original invoice date. All items must be free from wear and in new condition, along with original packaging materials, and insoles.
The following charges will apply for missing or damaged items:
- Missing insoles - $15.00
- Damaged or Missing original box - $10.00
Modification Charges
Any and all changes from the originally placed order (Rx) will incur a $35 modification charge when adding or deleting accommodations, posting from the original order.
i.e. add met pad, remove met pad, add heel post, remove heel post, and so forth.
Any change from shell material and thickness as a modification from the original order (Rx) will incur a re mold fee of $55.00. Any change from the original order of a specific type of orthotic to another may incur a remold charge. For example, change from a sandal orthotic to a sport or a dress or a casual and so forth. The addition of a deep heel cup, hard shell additions will also incur a remold fee. The remold fee will apply to remolding of shells if you exchange footwear if required when requested.
- Fitment adjustments to Atlas orthotics to non-Atlas footwear will incur a $35.00 charge.
- Recovers past the three-month warranty time frame will incur a $35.00 charge.
- Changes from type of top cover to another at any time will incur a $35.00 charge.
- Recover from ¾ to sulcus and to full length tops will incur a $35.00 charge.
- Fitment adjustments to orthotics from full length to sulcus to ¾, no charge.
- Fitment adjustments of arch apex placement no charge.
- All NON-ATLAS orthotic modifications will incur a $55+ charge, dependent upon each case.
Casting Supplies
- 6 PACK FOAM = $38.00 + $16.00 SHIPPING + HST
- 25 PACK FOAM = $115 + $ 40.00 SHIPPING + HST
- 50 PACK FOAM = $210 + $40.00 SHIPPING + HST
Out of Province Shipping
Any modifications will be billed outbound shipping. Any shoe only exchanges will be billed outbound shipping. Any new order orthotic or package orders will not receive outbound shipping. All in bound shipping will adhere to the eShipper program.
Shipping
Footwear, orthotics or negative casts shipped in error to the lab will be shipped back at customer’s expense based on the daily rates.
Residential shipping is not a part of the commercial shipping platform within Atlas with its partners in logistics. As such, any and all residential shipping rates will incur a sur-charge of $10.00 per shipping container (box and bag).
Footwear
Manufacturers warranty varies and applies against defect or breakdown. This warranty is subjected to manufacturer’s approval and all footwear must be sent to the lab at the customer’s expense to be presented before a decision is made. This process may take up to 4 weeks. All shipping charges will be applied to the client's account.
Administrative Fees
Manual order (Rx) order entry by CSR staff will incur a $10.00 charge.
Administrative fees for manual printing of invoices, statements, accounts, patient records will incur a $10+ charge per case.
Billing and Account Terms
New accounts are subject to submission of a credit application. Upon approval, terms are set in the following manner:
- All orders are shipped with an invoice for your office records. Monthly master statements are sent at the end of each month and are due in full by the 15th of the next month.
- Unpaid accounts are subject to a 1.5% monthly service fee. All accounts not paid in full within 30 days of the statement date will be placed on hold and subject to 3rd party collection.
- Atlas Orthotic Lab reserves the right to extend pre-payment terms to any account due to credit history or lack of trade references.
Practitioner / Professional Courtesy
Accounts that have placed 10 or more orders are eligible for a complimentary pair of Orthotics for the attending practitioner. All staff and family members are eligible for a 25% discount on Orthotics, and a 10% discount on footwear purchases, with a maximum of one pair every 12 month. Orders must be identified at the time of placement to be considered.